Contact Center Agent (Healthcare Focus)

Company Overview

NoFrills Dental is a dynamic dental group in Singapore focused on high-quality, affordable dental care. We prioritize work-life balance and a positive environment to ensure motivated staff deliver excellent patient care.

Job Summary

Join NoFrills Dental’s contact center team as a patient-focused representative managing inquiries and appointments to support our growing dental services across Singapore.

Responsibilities

• Respond promptly to patient inquiries via WhatsApp, phone, and email to provide timely assistance
• Triage and prioritize leads using structured protocols to maximize appointment bookings
• Deliver accurate information about dental services including implants, orthodontics, and general dentistry
• Address patient concerns and handle objections empathetically and professionally
• Follow up with leads through a 5-7 touchpoint strategy to ensure engagement and conversion
• Confirm appointments and send reminders to reduce no-shows
• Maintain detailed and accurate records of all patient interactions in the CRM system (HubSpot)
• Collaborate with team members to meet daily, weekly, and monthly booking targets

Preferred competencies and qualifications

• Prior experience in customer service, sales, or healthcare support roles is preferred
• Familiarity with CRM tools like HubSpot is an advantage; training will be provided
• Excellent verbal and written communication skills to engage patients effectively
• Strong persuasion and problem-solving skills to overcome objections and support patient decisions
• Ability to work flexible hours, including weekends if necessary
• Empathetic, patient, and enthusiastic about helping people
• Goal-oriented with a collaborative team mindset
• Multilingual abilities (English plus Mandarin, Tamil, or Malay) are a plus but not required

Other Information

Why Join Us?

• Competitive salary with performance incentives for meeting booking targets
• Training provided for dental services and lead management protocols
• Friendly and supportive team culture
• Opportunities for career growth in a thriving healthcare business
• Employee benefits including dental care for you and your family