Key Account Sales Engineer

About the role

Manage designated key customer accounts, particularly in the India market, to drive sales growth, strengthen customer relationships and achieve business targets. Identify and develop new business opportunities, expand existing accounts and execute customer-specific sales strategies to increase market share.

Key responsibilities

• Manage designated key customer accounts, particularly in the India market, to drive sales growth, strengthen customer relationships and achieve business targets

• Identify and develop new business opportunities, expand existing accounts and execute customer-specific sales strategies to increase market share

• Build strong relationships with key customers, understanding their business needs, technical requirements and product application challenges

• Coordinate with internal Sales, R&D, Application Engineering, Production and other relevant teams to provide suitable silver paste solutions and ensure effective customer support

• Support customer product evaluations, technical trials and product qualification in collaboration with Application Engineering, R&D and Process Engineering teams

• Monitor market developments, competitor activities and customer requirements to identify business opportunities and recommend appropriate sales strategies

• Prepare sales forecasts, customer development plans and regular sales reports to support business planning and performance monitoring

• Coordinate quotations, pricing discussions, commercial negotiations and customer follow-up activities in accordance with company policies

• Work closely with internal stakeholders to resolve customer issues, support product optimisation and ensure customer satisfaction

• Undertake frequent business travel, particularly to India and other Southeast Asian markets, for customer visits, business development and technical-commercial support

About you

• Bachelor's degree in engineering, Materials Science, Chemistry, Business or a related discipline

• Minimum 3 years of relevant sales experience, preferably in technical sales, key account management or business development

• Experience in the photovoltaic, silver paste or related industries is preferred

• Good knowledge of solar cell metallisation, diffusion processes and screen-printing technologies, including thick-film, photovoltaic or solder paste applications

• Good understanding of customer technical requirements and the ability to identify suitable product solutions for specific applications

• Ability to analyse customer needs, market trends and competitor activities to support business development

• Ability to collaborate effectively with cross-functional teams, including Sales, R&D, Application Engineering, Production and Quality, to address customer requirements and resolve technical issues

• Proficiency in English and Mandarin to communicate effectively with customers and internal stakeholders across regional markets.

• Able to manage assigned key customer accounts independently and take responsibility for customer engagement, sales activities and business development objectives

• Willingness and ability to travel frequently to India and other Southeast Asian markets for customer visits, business development and technical-commercial support