Admin & Customer Service Executive

About the Company

Our client is a leading South Korean technology company specialising in secure payment solutions, digital identification technologies, and smart card systems. Its products include payment cards, SIM and USIM cards, biometric authentication solutions, and secure identity technologies.

As part of its international expansion, the company has established a Singapore entity to support its regional and global business operations.

We are seeking an experienced and independent Admin & Customer Service Executive to manage daily administrative activities, customer enquiries, order processing, and operational coordination. The successful candidate will work closely with the Singapore and Korean teams and support the implementation of the company's ERP system.

Key Responsibilities

1. Office Administration

• Manage daily office administrative activities and maintain accurate records and documentation.
• Coordinate general office matters and provide administrative support to management.

2. Customer Service & Order Processing

• Handle customer enquiries, order requests, and follow-ups in a timely and professional manner.
• Process customer purchase orders (POs), prepare delivery orders (DOs), invoices, quotations, and other commercial documents.
• Monitor order status, delivery schedules, and outstanding matters to ensure timely order fulfilment.
• Maintain accurate customer and order information in the ERP system.

3. ERP System & Operational Support

• Support the implementation and improvement of the company's ERP system in coordination with the Korean team.
• Assist with system testing, data accuracy, and operational process improvements.
• Ensure proper documentation and smooth coordination of order processing activities.

4. Internal & External Coordination

• Liaise with customers, suppliers, and overseas colleagues on order-related and operational matters.
• Follow up on customer payment status and coordinate with the relevant teams when necessary.
• Provide general administrative and operational support as required.

Requirements

• Minimum 3 years of relevant experience in administration, customer service, sales support, or order processing.
• Hands-on experience with ERP systems, particularly in sales order processing, invoicing, and order management.
• Familiarity with purchase orders (POs), delivery orders (DOs), quotations, and invoicing procedures.
• Good command of written and spoken English, as the role requires regular communication with international customers and overseas teams, as well as preparation of business correspondence and documentation.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Strong organisational skills, attention to detail, and ability to manage multiple tasks.
• Able to work independently, take initiative, and follow up on tasks with minimal supervision.
• Experience in trading, manufacturing, distribution, or an international business environment would be an advantage.
• Experience supporting ERP implementation or process improvements would be an advantage.
• Candidates who are available to start immediately or within a short notice period will be preferred.