Programme Lead (IT Operations & Application Support Manager) [CCP for ICT Professionals]
About this job
Key Responsibilities:
1. Application Support & Incident Management – Overseeing Day 2 support operations, incident resolution, application stability and technical escalations across client projects.
2. IT Service Management – Establishing standardised processes for incident management, service-level agreements (SLAs), change management and operational performance monitoring.
3. Support Team Leadership – Managing application support teams, optimising resource allocation and developing technical support capabilities.
4. AI Adoption & Automation – Introducing AI-enabled solutions to streamline ticket management, incident classification, knowledge management and support workflows.
5. Service Improvement & Client Management – Improving service quality, operational efficiency and client satisfaction through continuous improvement initiatives.
Market insight
108% above the medianExplore related jobs
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The employer lists $9,000 – $11,000 for this role at THE SOFTWARE PRACTICE PTE. LTD. in Singapore. For comparison, the local market median is about 4 800 $ based on 65 377 similar offers.
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