TCM Clinic Receptionist (BPP/Bugis/Tampines)

Job Description

• Greet and assist customers and patients professionally, handling inquiries via walk-ins, phone, and WhatsApp.

• Manage patient registration, appointment scheduling, and customer follow-ups.

• Accurately prepare, dispense, and pack TCM herbal prescriptions according to physicians' instructions if required.

• Handle cashiering duties, POS transactions, payment collection, and daily sales reports.

• Process patient insurance claims, including submissions and follow-ups.

• Maintain accurate customer records and assist with general administrative duties.

• Handle customer feedback and complaints professionally.

• Support sales targets through customer follow-ups and excellent service.

• Perform any other ad-hoc duties assigned by Management.

• 以专业、友善的态度接待顾客及患者，处理现场、电话及 WhatsApp 咨询。

• 负责患者登记、预约安排及顾客回访跟进。

• 根据中医师处方，准确进行中药配药、分装及包装工作。

• 负责收银、POS 系统操作、款项收取及每日销售报表更新。

• 处理患者保险索赔，包括资料提交及后续跟进。

• 维护准确的顾客资料及交易记录，并协助日常行政工作。

• 妥善处理顾客反馈及投诉，提供适当的解决方案。

• 通过顾客回访及优质服务，协助达成销售目标。

• 完成管理层安排的其他临时工作。

Job Requirements

• Able to work retail hours, including weekends and public holidays.

• Candidates with experience in the TCM, Beauty & Wellness industry are preferred.

• Candidates with experience in processing insurance claims will have an added advantage.

职位要求

• 能够配合零售业工作时间，包括周末及公共假期。

• 拥有中医、美容或养生保健行业相关工作经验者优先考虑。

• 具备保险理赔申请及处理经验者将获优先考虑。