Customer Service Representative

The Customer Service Representative of PHINIA aftermarket Rest of Asia (ROA) will be responsible for managing end-to-end sales order processing (SAP), outbound deliveries, billing, and trade documentation (e.g., Form E/ AI). He/she will take charge of maintaining customer master data, handling claims, and preparation sales/forecast reports, coordinating with AP HQ on marketing campaigns and events, tracking performance, and suggesting improvements.

Key Responsibilities:

Customer Service & Operations

Manage end-to-end sales order processing in SAP, ensuring accuracy and timely order fulfilment.

Coordinate outbound deliveries and shipments across multiple warehouses and vendors.

Execute billing processes and prepare shipping/commercial documentation (e.g., invoices, credit notes) to support customer clearance requirements.

Maintain customer master data and support administrative processes such as shipment tracking, trade documentation (e.g., Form E / AI), and sample arrangements.

Prepare and monitor regular reports, including sales summaries, forecasts, and outbound performance metrics.

Handle customer claims and resolve issues related to delivery discrepancies, damages, or documentation inaccuracies in a timely manner.

Marketing & Coordination

Coordinate with AP HQ Branding & Communications (B&C) team to align local activities with regional marketing objectives and brand guidelines.

Support execution of marketing campaigns and events, ensuring timely delivery and consistency with regional strategies.

Act as liaison between regional sales team and AP HQ to ensure clear communication and alignment of priorities.

What we’re looking for:

Education

Diploma or Degree in Business Administration, Supply Chain, or a related field

Experience

5 - 8 years of relevant experience in customer service, order management, or sales operations

Experience working in a multinational corporation (MNC) environment

Exposure to the automotive or aftermarket industry will be an advantage

Experience in marketing coordination or event management is a plus

Hands-on experience with SAP and/or Salesforce is preferred

Skills & Competencies:

Strong organizational and multitasking skills with attention to detail

Good communication and stakeholder management abilities across regional teams

Fluent in English and Chinese (both written and spoken)

Proficiency in additional Asian languages will be an advantage

Proficient in Microsoft Office (Excel, PowerPoint, Word).

Ability to work independently and manage multiple priorities in a fast-paced environment

Strong problem-solving skills with a customer-centric mindset

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.