ServiceNow Solution Architect

Your Role

We are seeking an experienced ServiceNow Solution Architect to lead the design and delivery of enterprise ServiceNow solutions, with a strong focus on Customer Service Management (CSM).

What You Will Do

• Lead end-to-end solution architecture across ServiceNow transformation and implementation programs.

• Design and implement ServiceNow CSM capabilities including Case Management, Entitlements, SLAs, Workspace, Routing, and Knowledge Management.

• Translate business requirements into architecture blueprints, solution designs, and technical specifications.

• Define platform architecture covering data models, security, ACLs, workflows, Flow Designer, and governance.

• Design integrations using REST/SOAP APIs, IntegrationHub, and MID Server technologies.

• Provide technical leadership through workshops, design reviews, architecture governance, and stakeholder engagement.

What We're Looking For

• Proven experience leading multiple end-to-end ServiceNow implementations as a Solution or Technical Architect.

• Deep expertise in ServiceNow Customer Service Management (CSM) and associated business processes.

• Strong understanding of ServiceNow platform architecture, configuration, customization, security, and workflow design.

• Experience designing scalable integration solutions across enterprise applications.

• Ability to engage senior stakeholders and lead technical workshops from discovery through implementation.

• Strong communication, consulting, and architecture documentation skills.

Preferred Qualifications

• ServiceNow CSA.

• ServiceNow CIS-CSM.

• ServiceNow CAD.

• CTA certification or equivalent architecture experience.

• Large-scale enterprise transformation experience.

• Exposure to AI-enabled ServiceNow capabilities.

Why Join Us

• Lead high-impact transformation programs.

• Influence strategic architecture decisions.

• Work alongside experienced architects and consultants.

• Gain exposure to AI and automation capabilities.

• Deliver measurable business outcomes.

• Continuous learning and career growth opportunities.