Associate, Customer Service

Principal Duties and Responsibilities

• Handle customers' phone enquiries and process orders via customer care hotline, email and sales orders.

• Ensure important information about special delivery is communicated with the Warehouse Team

• Maintain records of all inventory transactions according to the requirements of the organization

• Provide admin support such as filing and retrieval of documents when required

• Assist in performing annual stock-take

• Any other duties assigned by the Client Service Manager and Senior Operations Executive

Requirements

• NITEC/ O Level/ Relevant Diploma Courses

• At least 2 years experience

• English literate and Computer literate

• Knowledge of SAP system will be advantageous

• Experience in customer service and/or call center will be advantageous