Accounts Manager

Position Overview:

The Client Accounting Manager leads a team of bookkeeping and accounting specialists delivering end-to-end accounting services to a diverse portfolio of clients across multiple industries. This role combines hands-to-keyboard operational oversight—ensuring high accuracy in high-volume transaction processing, invoice entry, and account reconciliations—with team leadership, workflow optimization, and client relationship management.

Key Responsibilities

Team Leadership & Operations Management

• Manage and mentor a dedicated team of 6 Bookkeepers and Accounting Executives, setting clear KPIs, performance targets, and quality benchmarks.

• Oversee daily workflow distribution across client accounts to ensure optimal team capacity, balanced workloads, and strict adherence to service-level agreements (SLAs).

• Conduct regular quality control reviews on high-volume data entry, invoice indexing, accounts payable/receivable processing, and general ledger postings completed by the team.

• Lead onboarding, training, and continuous professional development for team members on accounting software, industry-specific workflows, and client interaction protocols.

Client Accounting & Portfolio Oversight

• Serve as the primary escalation point for a portfolio of clients spanning diverse industries (e.g., retail, professional services, manufacturing, tech, construction).

• Supervise end-to-end accounting processes, including automated/manual invoice entry, multi-currency accounts, bank/credit card reconciliations, and period-end closes.

• Standardize multi-industry chart of accounts and ensure custom accounting rules and vendor workflows are documented and maintained across all client accounts.

• Review monthly financial statements, variance reports, and transaction logs prior to client delivery to ensure total accuracy and GAAP/IFRS compliance.

Process Improvement & System Integration

• Evaluate and implement accounting technologies (e.g., QuickBooks Online, Xero, Microsoft Dynamic, Odoo and NAV) to automate manual data entry and streamline client invoice collection.

• Design standardized Operating Procedures (SOPs) for client onboarding, invoice processing routines, and data security standards.

• Analyze team productivity metrics and error rates to continuously refine internal workflows and eliminate operational bottlenecks.

Key Qualifications & Skills

• Education: Qualifications in ACCA, or Accounting, Tax or Business Degree/Diploma

• Experience: 5+ years of progressive accounting/bookkeeping experience, with at least 2+ years in a team lead, supervisory, or managerial capacity.

• Industry Background: Proven track record managing client accounts across varied industries within a Client Accounting Services (CAS) firm, public accounting, or outsourced agency environment.

• Technical Proficiency:

• Advanced command of cloud accounting platforms (QuickBooks Online, Xero, Microsoft Dynamic, or similar ERPs).

• Proficiency with OCR document processing tools (e.g., Tofu, Hubdoc) and accounts payable/receivable automation platforms.

• Expert-level Microsoft Excel/Google Sheets skills (Pivot Tables, VLOOKUP/XLOOKUP, data manipulation).

• Core Competency: Strong understanding of general ledger mechanics, double-entry bookkeeping, multi-entity accounting, and chart-of-accounts customization.

• Soft Skills: Exceptional client communication, conflict resolution, conflict management, and empathetic leadership with a mentorship-first mindset.

• Knowledge of Singapore compliance laws with ACRA, IRAS and CPF Board