Customer Service & Administrative Officer

Customer Service:

• Serve as the first point of contact for parents and visitors, providing friendly and professional customer support.
• Handle inquiries via phone, email, social media platforms and in person, providing information about programs, schedules, and promotions.
• Assist with student registration, class bookings, and membership inquiries.
• Assist with kids check-in with in-house systems.
• Ensure guardians pick up kids and monitor kids' safety.
• Support coaches in managing children and monitor their well-being as needed.
• Address customer concerns and escalate issues when necessary to management.
• Maintain a welcoming and clean reception area.
• Ensure the gym is clean and tidy at all times.
• Demonstrate punctuality by consistently arriving on time for work and adhering to scheduled shifts, contributing to a reliable and efficient work environment.

Administrative Duties:

• Manage class schedules, attendance records, and customer databases.
• Process payments, issue receipts, and maintain financial records.
• Updating transactions made through the payment terminal in a timely manner.
• Assist with marketing efforts, including social media updates and promotional campaigns.
• Support event planning and coordination for special programs and birthday parties.
• Maintain and organize inventory, including office supplies, uniforms, equipment, merchandise, and perishable supplies.
• Assist in generating reports and providing insights to improve operations.
• Assist in manpower scheduling.

Qualifications & Requirements

• Previous experience in customer service, reception, or administrative roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel) and basic computer skills.
• Ability to work independently and as part of a team.
• Passion for working with children and families is a plus!
• Ability to work on weekends.