Customer Service Executive – Airfreight Import (Advanced Tech) [SL]

Manage airfreight import operations for advanced technology products, ensuring timely shipment processing and delivery.

Coordinate shipment arrival, import documentation, customs clearance, transportation, billing and final shipment closure.

Communicate with customers on shipment status, delivery schedules and special handling requirements.

Work closely with airlines, ground handling agents, logistics partners, customs authorities and internal departments.

Monitor operational performance against customer SLAs, KPIs and service requirements.

Proactively resolve shipment delays, customs queries and documentation issues, particularly for urgent or high-value cargo.

Maintain complete and accurate shipment records and operational reports.

Recommend process improvements to enhance service quality, accuracy and efficiency.

Provide guidance to junior colleagues and escalate complex issues when necessary.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

Wecruit Pte Ltd