0211 Youth Worker / Tampines East MRT

Name of Authority: Ngee Ann Secondary School

Contract Period: 1 January 2027 to 31 December 2027.

Personnel to be deployed at the following hours:

• Mondays, Tuesdays, Thursdays and Fridays: 8:00am to 4:00pm; Wednesdays: 9:00am to 4:00pm. Each day includes a compulsory one-hour lunch break (34 working hours per week).

• Service not required on Saturdays, Sundays and gazetted public holidays. Daily hours are estimates; examination-period deployment is as required by the school.

• Term deployment: Terms 1–3, 10 weeks each; Term 4, six weeks. Total actual service is capped at 1,080 hours for the year after public holidays and school events.

• Vacation estimates: March 4 hours; June 4 hours per week for two weeks; September 4 hours; year-end 4 hours per week for two weeks.

Requirements:

• At least a diploma in counselling or psychology, or equivalent.

• Experience counselling or working with school-aged teenagers in a secondary school.

• Skills in relationship-building, communication, emotional regulation, conflict management and engagement to support students’ social, emotional, behavioural and personal development.

• Ability to engage students through current digital communication platforms, uphold counselling ethics and follow school procedures, confidentiality requirements and the Expectations of Instructors.

Job Scopes:

The Services required are set out as follows:

1. Engage students requiring intervention, build rapport and use counselling techniques to understand their emotions, experiences and circumstances.

2. Identify underlying concerns, plan interventions to strengthen school connectedness and resilience, and teach coping strategies for stress and socio-emotional concerns.

3. Mentor students through guidance, motivation, emotional support, coaching and role-modelling.

4. Develop agreed individual and group programmes, including return-to-class support for long-term absentees, reflective/adventure activities and after-school engagement for at-risk students.

5. Conduct home visits with school staff, meet stakeholders and make appropriate referrals; liaise with parents and external agencies by invitation and/or in the programme officer’s presence.

6. Monitor and follow up cases; maintain counselling and engagement records and submit weekly case summaries. Keep records in school unless permission is given to remove them.

7. Coordinate administrative work with external providers and share counselling tips with teachers/stakeholders at least once a term.

8. Undertake supervision and professional development and sign the undertaking to safeguard official information.