0411 Student Management Support Officer / Bukit Panjang MRT

Name of Authority: West View Primary School

Contract Period: 4 January 2027 to 19 November 2027.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7:00am to 4:00pm or 8:00am to 5:00pm, depending on school needs, inclusive of a one-hour lunch break.

• Estimated service periods: Term 1, 4 January–12 March; Term 2, 22 March–28 May; Term 3, 28 June–3 September; Term 4, 13 September–19 November 2027.

• The school may adjust daily hours with at least one week's advance notice.

• Service not required on Saturdays, Sundays and gazetted public holidays.

Requirements:

• Experience in youth work, education, counselling, social services, student welfare or behavioural support is highly preferred.

• Experience in security services, such as SPF, SAF or SCDF, is highly preferred.

• Strong behaviour-management, conflict-resolution and de-escalation skills; a calm, firm, fair and empathetic approach to students.

• Good spoken and written English for communication, accurate incident reports and record-keeping.

• Ability to undertake regular patrols, prolonged standing/walking and active student supervision safely.

• Ability to work independently and collaboratively, exercise sound judgement and maintain confidentiality.

Job Scopes:

The Services required are set out as follows:

1. Assist with preliminary investigations and fact-finding interviews; review authorised evidence, including CCTV, and document student/witness statements.

2. Prepare incident reports and maintain case records; analyse disciplinary trends and update the HOD Student Management.

3. Liaise with the Student Management Committee and Form Teachers on investigation outcomes, follow-up and case closure.

4. Supervise in-school/after-school detention, suspension, corrective work and restorative activities; ensure students engage in assigned academic work and reflect on their behaviour.

5. Patrol school premises and the vicinity as directed, especially during lesson transitions, recess and dismissal; reinforce routines and report safety or behavioural concerns promptly.

6. Build rapport, identify students needing guidance, refer concerns and intervene early to prevent or de-escalate disputes.

7. Promote accountability, positive behaviour and respectful teacher-student relationships through consistent and empathetic engagement.