Assistant Customer Relations Officer (Resident Liaison / Upgrading Works)

Location: Islandwide Project Sites (Tentatively Pasir Ris)
Working Days: Monday to Saturday
Working Hours: Monday to Friday, 8:00 AM – 5:00 PM; Saturday, 8:00 AM – 12:00 PM

Job Description

Our client, an established construction company in Singapore, is seeking an Assistant Customer Relations Officer to support resident engagement, public communications and stakeholder coordination for construction and upgrading projects.

The successful candidate will assist in handling public enquiries and feedback, preparing notices, conducting site-condition surveys and coordinating with project teams to facilitate smooth upgrading works.

Job Responsibilities

• Assist the Customer Relations Officer (CRO) in planning and implementing public relations programmes for construction and upgrading projects.

• Prepare and distribute circulars, notification letters, notices and other project-related communications.

• Handle enquiries, feedback and complaints from residents, stakeholders and members of the public.

• Coordinate with project teams to follow up on reported issues and resolution actions.

• Conduct existing-condition surveys, including observations of spalling concrete, ceiling leakage and other visible defects.

• Perform basic site measurements and maintain accurate survey records.

• Coordinate assigned activities and site arrangements to support upgrading schedules.

• Work closely with site teams to facilitate smooth upgrading works and minimise inconvenience to affected stakeholders.

• Maintain records of enquiries, complaints, correspondence and follow-up actions.

Job Requirements

• Prior working experience in HDB Home Improvement Programme (HIP) projects is required.
• Hands-on experience in resident liaison, handling residents' feedback and coordinating HIP upgrading works.
• Experience in customer service, public relations, resident liaison or stakeholder coordination is advantageous.
• Experience supporting construction, upgrading or building maintenance projects is an advantage.
• Good verbal and written communication skills for handling enquiries and preparing notices or reports.
• Able to handle public feedback and complaints in a professional manner.
• Comfortable conducting basic site observations, surveys and measurements.
• Good interpersonal, organisational and problem-solving skills.
• Willing to work at assigned construction or upgrading project sites.
• Able to work the stated Monday-to-Saturday schedule.

Employee Benefits

• 14 Days Annual Leave

• Performance-Based Variable Bonus – Subject to individual and company performance, with payout periods in December and March.

• Medical & Dental Benefits – Cashless panel GP, TCM and dental services.

• Free Annual Health Screening

• Insurance Coverage – Work injury, hospitalisation, surgical and personal accident insurance.

• Recreational Facilities – Access to designated company gym, sports and recreational facilities.

• Company Activities – Team bonding, family day, staff outings and Dinner & Dance.

Benefits are subject to the employing company's policies and eligibility criteria.

Application

Interested applicants are invited to submit an updated resume highlighting relevant customer relations, resident liaison, site coordination or construction-related experience.

WOLA RECRUITMENT PTE. LTD.
EA License No: 23C1703
EA Personnel No: R1762582
EA Personnel Name: Wong Choo Sian, Jabez