IT MANAGER

Responsibilities

Project Management

• Manage IT projects from initiation to closure, including requirements gathering, vendor coordination, UAT, and post-implementation review
• Maintain project documentation, timelines, and status updates; escalate risks to management as needed
• Coordinate with internal stakeholders across departments to align IT deliverables with business needs
• Handle multiple concurrent projects independently

Systems & Infrastructure Administration

• Administer technology systems end-to-end, ensuring all platforms are configured, maintained, and running to standard
• Manage on-site network infrastructure, including configuration, monitoring, and troubleshooting to maintain uptime
• Own system upgrades, new property rollouts, and third-party integrations from setup through go-live
• Maintain accurate asset registers, network diagrams, and infrastructure/system documentation
• Ensure compliance requirements for payment workflows are met; coordinate with Finance and relevant providers, validating workflows before deployment
• Proactively monitor guest-facing and back-office systems, resolving issues before they impact operations

Vendor Management

• Manage relationships with IT vendors and service providers; monitor SLAs and handle escalations
• Evaluate new vendors and prepare recommendations for management review
• Track IT expenditure and flag budget variances

Helpdesk & End-User Support

• Provide first-line IT support to all staff; triage and resolve issues or escalate as appropriate
• Manage user accounts and onboard new employees onto IT systems

Prepare user guides and conduct basic IT training for non-technical staff

Requirements

Must Have:

• Minimum 3 years of relevant IT experience with demonstrated project ownership
• Strong communication and vendor management skills
• Able to work independently and prioritize across multiple tasks
• Singapore Citizens and Permanent Residents are welcome to apply

Good to Have:

• Degree in Information Technology, Computer Science, or equivalent
• Experience in hospitality IT (PMS, POS, in-room systems)
• Project management certification (PMP, CAPM, or PRINCE2)
• Hands-on experience with networking (LAN/WAN, Wi-Fi, firewalls) and Windows/Linux environments