Sales and Logistics Executive

About the role

This role manages the end-to-end order cycle for an assigned portfolio of customer accounts, acting as the day-to-day point of contact for customers on order status, delivery, documentation and invoice queries. The position coordinates intercompany sales orders, processes purchase orders, manages customs and trade compliance for international shipments, and liaises with logistics vendors to ensure on-time delivery.

Key responsibilities

• Manage the end-to-end order cycle for an assigned portfolio of customer accounts: PO / sales order processing, delivery scheduling, shipment, invoicing and customer follow-up

• Act as the day-to-day point of contact for customers on order status, delivery, documentation and invoice queries

• Prepare RFQ responses, quotations and pricing for customers; upload approved quotations into the ERP system

• Handle customer inquiries and complaints promptly and professionally to maintain high customer satisfaction

• Process customer and intercompany purchase orders accurately and on time; manage order approvals and ensure correct pricing before invoice release

• Prepare shipping documents and customs clearance papers for international shipments; liaise with freight forwarders, customs brokers and authorities

• Track and renew all existing FTA / customs approvals before expiry; maintain the renewal tracker, validity records and supporting documents

• Liaise with logistics vendors to secure competitive shipping rates and ensure on-time delivery

• Prepare sales commission calculations for each reporting period and prepare open-order, shipment and sales reports

• Maintain an organised paper and digital filing system for audits and customer queries

About you

• Diploma or Degree in Logistics, Supply Chain, Business Administration or related field

• 2-3 years of experience in sales support or logistics coordination; customs / FTA exposure preferred

• Meticulous, proactive and customer-focused; flexible and adaptable to changing priorities

• Strong written and verbal communication skills; able to work with customers, sales managers and overseas affiliates

• Excellent organisational and time management skills; able to manage multiple accounts and deadlines

• Proficient in Microsoft Office, especially Excel (VLOOKUP / XLOOKUP, pivot tables) for sales reconciliation and reporting

• High attention to detail and accuracy in documentation, pricing and calculations

• Problem-solving and critical thinking abilities

• Knowledge of customs procedures, Incoterms and FTA rules of origin is an advantage

• Familiar with Microsoft Dynamics 365 Business Central (BC) or other ERP systems is an advantage