Senior Assistant Manager/Manager, Customer Service

Key responsibilities:

• Set up and track KPI for CS team, monthly and quarterly review of overall and individual performances, productivity

• Release job orders to respective CS personnel

• Monitor the team performance

• Generate weekly & monthly inventory reports to accounts for billing

• Generate customized inventory reports to customers

• Establish stocktake schedule for customers

• Settle stock discrepancies

• Coordinate with warehouse on customer complaints with regard to stock issues

• Create all customers' manual folder, and upkeep of all customers' requirements, quoted services details

• Must be able to commit to rotational Saturdays

• Compute shipment billing charges (documentation, handling, storage, VAS) by applying correct quantity × rate calculations per service type
• Apply differentiated and tiered rates (e.g. by container size, storage type, SKU volume) accurately
• Cross-check computed charges against quoted customer service requirements before invoicing
• Prepare itemized billing breakdowns for accounts and customers
• Establish and maintain stocktake/cycle count schedules per customer
• Investigate and resolve stock discrepancies arising from stocktakes

Skills & Competencies:

• Degree/Diploma in Logistics and/or Supply Chain Management

• Minimum 5 years of relevant working experience in logistics

• 3PL experience is an advantage

• Good people management and leadership skill

• Stakeholders management skills

• Highly motivated and committed to support company's transformational journey

Employee Benefits:

• Medical Insurance (Group Term Life/ Group Personal Accident/ Inpatient/ Outpatient & Specialist)

• Dental benefit

• Health Screening

• Various incentives and allowances

• Birthday/ Newborn/ Marriage voucher

• Internal and External training will be provided

• Daily transport provided to/from lakeside mrt

• Air-conditioner working environment i.e warehouse in cold room

• Recognition Awards – Long Service, Employee of the month

• Annual leave entitlement starts from 10 days, extended paternity leave, paid sick leave during probation

• In-house flash sales and staff discounts/ rebate (Baker & Cook, Plank, Udders, all triple plus brands)

• Referral Rewards up to $1,200 for every successful placement

*subject to eligibility criteria or if applicable