general manager

Role:

We are looking for a potential candidate to lead our F&B business. You are required to deliver quality menu and motivate our staff to provide excellent customer service.

Responsibilities:

· Lead and motivate a team of front-of-house staff to deliver outstanding customer service

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Appraise staff performance and provide feedback to improve productivity

· Analyze sales data and member feedback to identify opportunities for improvement

· Ensure compliance with hygiene and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Train new and current employees on proper customer service practices

Qualifications:

· Proven work experience as a Restaurant Manager

· Strong hospitality and leadership skills, coupled with in-depth wine knowledge and passion for customer satisfaction.

· Strong leadership, motivational and people skills

· Detail-oriented with a strong focus on quality and efficiency.

· Able and willing to work evenings, weekends, and holidays as required.