Airfreight Operations Manager

Core Job Responsibilities:

· Operations & Shipment Management: Oversee end-to-end import, export, transshipment, cross-dock, and consolidation air shipments.

· Manage booking, cargo collection, routing, and final delivery coordination with airlines and ground handlers.

· Resolve delays, cargo damage, and operational escalations.

· Documentation & Regulatory Compliance: Ensure error-free execution of Master Air Waybills (MAWB) and House Air Waybills (HAWB).

· Maintain compliance with Singapore customs procedures, TradeNet permit declarations, IATA Dangerous Goods Regulations (DGR), and Regulated Air Cargo Agent Regime (RCAR)

· Commercial & Procurement: Negotiate spot rates, block space agreements (BSAs), and allocations with commercial airlines.

· Manage department Profit & Loss(P&L), gross margins, and cost optimization.

· Support business development.

· Team Leadership: Supervise, mentor, and train air operations and documentation staff.

· Track Key Performance Indicators(KPIs) such as on-time performance (OTIF), chargeable weight growth, and zero-error customs compliance

Requirements & Qualifications:

· Experience: 3 to 10 years of progressive experience in air freight operations, freight forwarding, or logistics management.

· Technical Skills: Proficiency in industry systems like CargoWise, CCN (Community Network), and TradeNet.

· Certifications: IATA or Dangerous Goods Regulations (DGR) certification is strongly preferred.

· Fluency in spoken and written English. Fluency in spoken and written Mandarin is required to liaise with Mandarin-speaking regional clients, overseas vendors, and internal stakeholders.