Beauty Studio Team Lead

Company Overview

Poco Beauty is a luxury beauty studio in Central Singapore specializing in lash extensions, advanced facials, and diode laser hair removal. Founded in 2016, it is known for premium service, skilled therapists, hygiene focus, and a supportive, growth-oriented culture.

Job Summary

You will oversee daily studio operations, deliver treatments, consult clients, supervise therapists, and manage operational tasks to maintain high service standards and smooth studio functioning.

Responsibilities

• Manage daily studio operations including appointment scheduling and staff duty allocation to ensure efficient workflow
• Deliver facial treatments and other services within your training and competency, adhering to studio protocols
• Conduct client consultations, maintain accurate treatment records, and provide tailored aftercare advice
• Recommend appropriate treatments, packages, and homecare products based on client needs to support sales
• Coach therapists on consultation techniques, treatment delivery, and client service excellence
• Support individual and studio sales targets through ethical recommendations and consistent client follow-up
• Assist with staff onboarding, training, and providing constructive performance feedback
• Address client enquiries, concerns, and service recovery professionally, escalating issues when necessary
• Monitor stock levels, treatment consumables, and equipment condition; coordinate timely replenishment and maintenance
• Maintain cleanliness, hygiene, and readiness of treatment rooms to meet studio standards
• Track sales, rebooking rates, and operational performance; report updates to the founder regularly
• Identify and implement improvements to daily workflows and enhance the client experience

Preferred competencies and qualifications

• Previous supervisory or team leadership experience or senior therapist experience with staff mentoring
• Relevant beauty therapy qualifications or professional training
• Experience in facial treatments, diode hair removal or lash services
• Availability to work weekends