Regional Operations Executive [EL]

Coordinate regional freight forwarding operations and liaise with internal and external stakeholders.

Manage stakeholder expectations and ensure projects are completed on time.

Develop, update, and maintain Standard Operating Procedures (SOPs) and process flowcharts.

Conduct operational training for staff on new customer requirements and processes.

Coordinate with the IT team on system enhancements, integration, and project testing.

Provide support for daily operational issues and process improvements.

Prepare and maintain customer KPI reports on a daily, weekly, and monthly basis.

Handle customer enquiries and requests promptly while maintaining good relationships.

Support quotation preparation when required.

Travel overseas when necessary and perform other duties as assigned.

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EA License No: 20C0270

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