Guest Experience Specialist (Butler)

Job Summary:

We are seeking a warm and attentive Guest Experience Specialist (Butler) to join our team. This role is responsible for delivering personalized frontline butler services and ensuring every guest enjoys a seamless and memorable stay. You’ll play a key role in creating exceptional first impressions and supporting day-to-day guest needs with professionalism and care.


Key Responsibilities:

Guest Engagement

• Welcome guests warmly upon arrival and provide assistance as needed.
• Offer personalized recommendations on local attractions, dining, entertainment, and cultural experiences.

• Provide detailed orientation of hotel facilities and amenities

Service Coordination

• Facilitate reservations and bookings for restaurants, transportation, tours, and events.

• Handle guest inquiries, requests, and concerns promptly and professionally.

• Coordinate with Front Office, Reservations, Valet, and Transportation teams to ensure seamless service.

Operational Support

• Maintain up-to-date knowledge of hotel services and offerings.

• Stay informed of local events and happenings at Resorts World Sentosa to enhance guest recommendations.

Requirements:

• Minimum GCE ‘O’ Level or equivalent.

• Minimum 1 year of experience in customer service or hospitality.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• A valid driving license is an advantage.

• Knowledge of local attractions in Singapore and cultural institutions is advantageous.