Service Engineer

The Service Engineer will be responsible for carrying out Troubleshooting, Maintaining, Installing and Commissioning of Security systems (Eg. CCTV, ACS, IDS, P.A, Auto Gate & etc.) for a Security Solutions Company.

Requirements:

• Install, test, commission, and maintain ELV and security systems at various client sites
• Address fault calls promptly and provide on-site technical support
• Coordinate with sales, project teams, clients, and vendors to ensure smooth project implementation
• Oversee the full service and maintenance workflow, ensuring adherence to timelines and quality standards
• Lead a team of service engineers/technicians, promoting continuous improvement and accountability
• Manage multiple service and maintenance projects concurrently
• Conduct regular site inspections for safety and compliance with technical standards
• Prepare service documentation and reports for internal and client use
• Travel to project sites as required
• Build and maintain strong client relationships, ensuring service satisfaction and trust

Requirements:

• Degree, General Diploma, Polytechnic Diploma, or ITE Certificate in Electrical/Electronic Engineering or Security Systems
• Certificate holders in Security and Access Control System are also encouraged to apply
• 3–5 years of experience in a similar role or industry
• Proficient in Microsoft Office (Excel, Word, Outlook), Microsoft Project, and Microsoft Teams
• Possession of a vehicle is preferred
• Good problem-solving and technical troubleshooting skills
• Ability to communicate clearly with clients and internal teams
• Willingness to travel to project sites when required