Guest Services Executive

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Responsible for checking in guests such as registering and assigning rooms to guests.
• Issues access card and escorts guest to their room.
• Manages guests’ accounts and information availability in the system.
• Process guest’s folios, collects payment, deposit and to assists with currency exchange
• Handles guest queries pertaining to facilities, services, and registration etc.
• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.
• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.
• Customer Oriented
• Knowledge of Microsoft Office eg. MSWord and MS Excel.
• Good coordination skills, meticulous, organized, neat and diligent.