Field Operations Executive (Digital Payments) - Mandarin Speaking

About the Company

A leading global fintech company providing innovative digital payment and merchant solutions across multiple markets in Asia. The organization partners closely with merchants, payment providers, and ecosystem stakeholders to enhance payment acceptance, customer engagement, and transactional experiences.

Job Description

We are seeking a Field Operations Manager (Digital Payments) with experience in the payments, FMCG, retail, or O2O sector who enjoys being on the ground, building relationships, and driving operational excellence. This role is based in Singapore.

The successful candidate will be responsible for driving the adoption of digital payment solutions and merchant engagement initiatives across Singapore. The individual will manage day-to-day relationships with merchant partners, support account success, and work closely with internal stakeholders across regional markets to ensure seamless operational execution.

Key Responsibilities

Relationship Development & Management

• Ensure merchants within the assigned territory are properly set up for payment acceptance, including QR payment solutions, POS devices, and payment terminals.
• Conduct regular visits to key business districts and merchant locations to improve payment performance, transaction success rates, and overall merchant engagement.
• Gather merchant feedback and identify operational issues relating to payment acceptance, coordinating with internal technical and operations teams to drive timely resolution.
• Provide merchants with guidance and training on payment processes, product features, and operational best practices.
• Support business development initiatives by working closely with merchants and strategic partners on payment acceptance projects, campaign activations, and ongoing operational support.
• Communicate, engage and build relationships with MANDARIN-SPEAKING merchants, business partners, and stakeholders based in China and other regional markets, including conducting business discussions, operational coordination, issue resolution, and training in MANDARIN CHINESE.

Cross-Functional Coordination

• Collaborate with internal teams across operations, compliance, product, and business development functions to ensure smooth project execution and partner support.
• Maintain relationships with external stakeholders, partners, and merchants while ensuring compliance with relevant operational and regulatory requirements.
• Support the implementation and enhancement of merchant solutions, operational processes, and campaign initiatives.
• Manage payment-related materials such as QR stands, POS devices, promotional materials, and merchant collateral, including inventory management, distribution, deployment, and tracking.
• Ensure all materials are deployed in accordance with brand and compliance guidelines while monitoring their effectiveness and utilization.

Business Performance & Market Insights

• Monitor merchant transaction performance, payment acceptance rates, and operational metrics to identify issues and opportunities for improvement.
• Analyze merchant performance trends and recommend actions to enhance user adoption and transaction growth.
• Provide market intelligence and feedback to support promotional activities, merchant campaigns, and product optimization initiatives.
• Stay informed about industry developments, emerging payment technologies, market trends, and competitive activities to identify growth opportunities.
• Demonstrate a proactive and entrepreneurial mindset in a fast-paced and evolving business environment.

Requirements

• Diploma or Degree in any discipline.
• Proficient (written and spoken) in ENGLISH and MANDARIN CHINESE (minimum B3 in GCE "O" Level CHINESE or equivalent) to engage with MANDARIN-SPEAKING stakeholders, partners, and merchants in China and across regional markets.
• Good stakeholder management, relationship-building, and communication skills.
• Analytical and data-driven mindset with the ability to identify operational issues and improvement opportunities through transaction data.
• Comfortable working in a field-based role with regular merchant visits.
• Good ownership, execution capabilities, and ability to perform in a dynamic environment.