Systems Engineer

Provide day-to-day IT infrastructure and operational support for servers, networks, systems, cloud services, and end-user devices through helpdesk, remote, and onsite support.

Serve as the primary technical point of contact for assigned customer accounts and ensure timely resolution of incidents and service requests.

Perform installation, configuration, administration, monitoring, and maintenance of Windows servers, virtualization platforms, storage systems, and network infrastructure..

Configure, maintain, and troubleshoot network devices such as routers, switches, firewalls, VPNs, and wireless solutions.

Plan, implement, and support infrastructure projects, including system upgrades, migrations, cloud adoption, and technology refresh initiatives.

Monitor system health, performance, backup jobs, and security alerts to ensure high availability and reliability of customer environments.

Perform root-cause analysis and implement preventive measures to minimize recurring incidents.

Support cybersecurity initiatives, including endpoint protection, patch management, vulnerability remediation, access control, and security best practices.

Prepare technical documentation, reports, checklists, system diagrams, and operational procedures.

Participate in change management, incident management, and problem management processes.