Outlet Manager 分店经理

Job Description

- Manage the day-to-day workactivities of the employees to ensure proper coverage, and plan and assign work

- Communicate and enforcepolicies and procedures

- Ensure all staff areproperly trained, and certified as required, and have the tools and equipmentneeded to effectively carry out their job

- Oversee the daily operationsof outlet for efficient operations

- Ensure good and promptservice to satisfy customers' needs

- Ensure outlet compliance toall authority regulations including but not limited to hygiene, cleanliness,and workplace safety guidelines

- Ensure outlet compliance toCompany’s regulations such as sales reporting, cash management and inventorycontrol

- Drive & exceedindividual & store targets

- Provide excellent customerservice

- Lead and supervise frontlinestaff, conduct briefing sessions on company procedures and policies

- Evaluate sales and workperformance of frontline staff

- Ensure frontline staff arewell trained in their service delivery, sales techniques, and product knowledge

- Guiding and training newstaff members to promote internal growth

Job Requirements

- Good interpersonal andcommunication skills

- Good leadership and peoplemanagement skills

- Able to manage multiplepriorities in a fast-paced work environment

- Proficient in MicrosoftOffice software

- Managers specializing inSales - Retail / General, Spa and Wellness would be a plus

- Full time/permanent position

- Able to commit to workingretail hours on weekdays (10.45am-9pm) and weekends/public holidays(9.45am-6pm)

- Must be able to communicatewith English & Chinese speaking customers (to provide consultation andrecommend suitable treatments to English and Chinese speaking customers.)

Staff Benefits

- Attractive salary scheme

- Meal and transport allowanceprovided

- Yearly performance bonus

- Medical benefit scheme

- Workers’ insurance

- Long service award

- Different types of leavebenefits

- Career progression &development opportunities

- Comfortable and conduciveworking environment

职位描述

- 管理员工休息时间表并计划和分配工作

- 沟通和执行政策和程序

- 确保所有员工都经过适当培训，并按要求获得认证，和拥有有效开展工作所需的工具和设备

- 监督门店的日常运营以实现高效运营

- 确保良好和及时的服务以满足客户的需求

- 确保分店符合所有权威法规，包括但不限于卫生、清洁和工作场所安全指南

- 确保员工遵守公司的规定，例如销售报告、现金管理和库存控制

- 推动并超越个人和分店目标

- 提供优质的客户服务

- 领导和监督前线员工，并以公司程序和政策进行简报会

- 评估一线员工的销售和工作表现

- 确保一线员工在服务交付、销售技巧和产品知识方面接受过良好培训

- 指导和培训新员工，促进内部成长

工作要求

- 良好的人际关系和沟通技巧

- 良好的领导能力和人员管理能力

- 能够在快节奏的工作环境中管理多个优先事项

- 精通Microsoft Office软件

- 专门从事销售的经理 - 零售/综合、水疗和健康行业将是一个加分项

- 全职/永久职位

- 能够接受在零售时间上班，周日（上午 10点45分至晚上 9 点）、周末和公共假期（上午
9 点45分至下午 6 点）

- 必须能够与说英语和华语的客户沟通（为说英语和华语的客户提供咨询和推荐合适的治疗
方法。）

员工福利

- 底薪加高佣金

- 提供膳食和交通津贴

- 年度绩效奖金

- 医疗福利

- 工人保险

- 长期服务奖

- 不同类型的休假福利

- 职业发展和个人发展机会

- 舒适和优越的工作环境