Novotel Singapore on Stevens : Director of Food & Beverage

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, multiple F&B outlets, and extensive facilities. They foster diversity, pay equity, and inclusive growth in a dynamic urban setting near Orchard Road.

Job Summary

Lead and manage the Food & Beverage department to deliver exceptional service quality, ensure operational compliance, and drive profitability while fostering a motivated, well-trained team aligned with hotel standards.

Responsibilities

• Lead and motivate Food & Beverage managers and team members to deliver high-quality customer service across all hotel points of sale
• Oversee daily operations to ensure efficient and compliant service delivery within the department
• Develop and implement pricing strategies to maintain department profitability
• Enforce health, safety, and work legislation compliance within the Food & Beverage department
• Engage guests during operations to collect feedback and resolve complaints tactfully and efficiently
• Create and review team work schedules based on forecasts, workloads, and staff availability
• Ensure new hires complete induction and mandatory training within three months of employment
• Provide targeted training and coaching on banquet operations to team members and casual labor to meet departmental standards
• Observe, motivate, counsel, and discipline team members to maintain performance and morale
• Address personnel management inquiries and maintain effective department communication through logbooks and notice boards
• Maintain comprehensive knowledge of all food and beverage services, preparation methods, and hotel features to optimize service delivery
• Maximize revenue by optimizing covers and average price at all points of sale
• Adhere to hotel fire, life safety, and emergency procedures
• Attend all management briefings, meetings, and training sessions as required
• Maintain punctuality, professional appearance, and hygiene standards consistently
• Perform additional duties as assigned by hotel management

Required competencies and certifications

• Proficiency in English for effective communication with guests and team members (required for guest engagement and operational clarity)
• Working knowledge of MS Excel, Word, and PowerPoint to support administrative and reporting tasks

Preferred competencies and qualifications

• Diploma/Degree in Hospitality Management or Food & Beverage
• Additional certifications in Food & Beverage
• Minimum 2 years of relevant experience in a similar role
• Ability to speak additional languages and basic understanding of local languages

Other Information

• Budget, revenue, and headcount responsibilities within the department

Only shortlisted candidates will be notified.