Solutions Engineer

Company Overview

ServTouch-Wywy (www.servtouch-wywy.com) is a leading independent channel for print and imaging solutions and managed print services in Singapore and Malaysia. It offers hardware, software, consulting, project delivery, financing, and comprehensive after-sales support.

Job Summary

You will implement, configure, and support software solutions and applications, provide customer training, and deliver post-implementation support to ensure effective software adoption and client satisfaction.

Responsibilities

• Implement software solutions by installing, configuring, and deploying applications to meet client requirements
• Provide training to customers to enable effective use of software solutions
• Deliver post-implementation support to resolve issues and optimize software performance
• Collaborate independently and within teams to achieve project goals and client satisfaction
• Manage client interactions professionally to understand needs and provide appropriate solutions

Preferred competencies and qualifications

• Experience implementing and supporting software applications, particularly document management and legal technology solutions
• Knowledge of Microsoft Entra for identity and access management
• Familiarity with Microsoft Intune for device and application management
• Understanding of SQL and database concepts to support data-related tasks
• Experience using AI tools to enhance software functionality or support
• Skills in Windows PowerShell scripting for automation and configuration

Other Information

Candidates must be fluent in spoken and written English to communicate effectively with clients and team members.

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