Customer Service Officer

Responsibilities:

• Support Sales Team in orders processing i.e. purchase orders, sales orders, delivery orders etc.
• Material request planning and processing.
• Coordinate with internal departments to support project and operational procurement requirements
• Assist Sales Team in preparing quotations for customers.
• Process, track and coordinate sample requests with suppliers and customers.
• Process work orders for parts produced in-house
• Monitor delivery dates and times of the suppliers and other relevant departments to ensure sales orders are delivered in a timely manner.
• Assist QA department in handling rejects from customers and suppliers to meet customer’s satisfaction.
• Study the forecast demand from customers closely and make purchase orders to suppliers as per required demand to ensure that stock inventory is in control.
• Produce sales reports on a regular basis as per request by Manager
• Train new employees to ensure they understand the job requirements.
• Support Sales Team in daily operation to meet monthly sales targets and goals set.
• Perform any other ad-hoc duties as assigned by superior or management

Requirements:

• Minimum ‘O’ level qualification
• At least 1-3 years of experience in customer support/procurement/ functions or in a similar capacity
• Proficient in Microsoft Excel
• Meticulous and attention to detail
• Experience with MRP process and flow
• Good organisational, time management and problem-solving skills
• Ability to work under pressure and in a fast-paced environment
• Adaptability to change priorities and deadlines.
• Team player mentality with a collaborative approach to work
• Experience in administration and high volume of work may be advantageous