Logistics Service Officer

Job Summary

You will coordinate job orders and customer communications to ensure timely execution, accurate invoicing, and resolution of issues while collaborating with internal teams and providing management with regular updates.

Responsibilities

• Process job orders and coordinate with customers to ensure timely and accurate job execution
• Perform order processing for permits following customer requirements and timelines
• Adhere to customer workflow processes to meet deadlines and quality standards
• Generate and deliver accurate invoices to customers promptly
• Collaborate with other business units to resolve operational issues and disputes efficiently
• Communicate customer challenges and concerns to management in a timely manner
• Engage directly with customers via phone, email, or face-to-face to address inquiries and requests
• Respond promptly to customer orders and ensure appropriate follow-up actions
• Prepare and distribute activity reports required by customers
• Work effectively as a team member to support shared goals and maintain a positive work environment
• Manage multiple tasks by prioritizing workload and meeting deadlines without errors
• Communicate clearly and professionally in both verbal and written forms
• Utilize relevant computer applications to support job functions
• Build and maintain cordial relationships with diverse stakeholders through good interpersonal skills
• Maintain a positive attitude and demonstrate openness to learning and continuous improvement