Outlet Manager - One Raffles Place

Company Overview

JM Coffee International Pte. Ltd. (Compose Coffee SG) crafts exceptional coffee experiences with expertise in roasting beans in a state-of-the-art factory, delivering rich flavors and aromas that elevate every cup for customers in Singapore.

Job Summary

Lead daily operations of the One Raffles Place outlet, managing team performance, inventory, customer service, and compliance to deliver an outstanding coffee experience and support business growth.

Responsibilities

• Lead daily outlet operations including opening, closing, floor management, and maintaining high service quality
• Develop, roster, train, and motivate the outlet team to achieve excellent customer service and teamwork standards
• Manage inventory processes including ordering, stock counts, and minimizing wastage to optimize resources
• Ensure compliance with food hygiene, safety, and cleanliness standards at all times
• Oversee cash handling, prepare daily sales reports, and manage delivery platform orders accurately
• Address customer feedback promptly and resolve issues effectively on the floor to enhance satisfaction
• Support outlet promotions and campaigns by coordinating with head office and mall management

Preferred competencies and qualifications

• Prior experience as an outlet manager, assistant manager, or shift leader in F&B or café environments
• Food hygiene certification preferred or willingness to complete Food Safety Course Level 1
• Proficiency in Korean and/or Mandarin is advantageous for collaboration with the Korean brand team and diverse customers