Store Manager – Jewelry

About the Role

We are a renowned international jewelry brand seeking an experienced and passionate Store Manager to assist in overseeing daily store operations, leading the sales team to achieve sales targets, and delivering exceptional service to our high-end clientele. If you thrive in jewelry retail and bring strong team management and customer-service skills, we would love to hear from you.

Key Responsibilities

1. Achieve monthly and annual sales targets; oversee shop floor shifts and lead the sales team.
2. Role-model high-standard customer service; professionally manage escalated customer enquiries and after-sales matters.
3. Support VIP client management and nurture long-term customer relationships.
4. Oversee daily store operations including opening-closing routines, cash handling, stock replenishment and inventory counts.
5. Uphold store visual merchandising standards and brand image.
6. Coach, guide and motivate sales associates; support new-hire onboarding and continuous in-store training.
7. Ensure full adherence to company policies, security protocols and operational procedures.
8. Perform other ad-hoc duties as assigned by the Store Manager.

Requirements

1. 3–5 years of retail working experience, with minimum 1–2 years in a shift-leader or supervisory capacity.
2. Diploma or equivalent qualification.
3. Strong sales mindset with proven track-record of driving team sales performance.
4. Working knowledge of POS / CRM systems and MS Office applications.
5. Excellent interpersonal and communication skills to cater to our multi-cultural customer base.
6. Customer-centric, detail-oriented and pragmatic work attitude.
7. Able to work retail rotating shifts, including weekends and public holidays.