Home Manager (Residential Home)

Role Purpose

To lead, manage, and oversee the operations of Darul Ihsan Home, ensuring the highest ‘Gold Standard’ standards of resident care, staff performance, and compliance with regulatory requirements. The Home Manager is responsible for creating a safe, nurturing, and structured environment that promotes the spiritual, physical, emotional, and cognitive (SPECs) development of residents, while maintaining operational efficiency and fostering positive stakeholder relationships.

Key Responsibilities

1. Managerial / Supervisory Duties

• Assign Welfare Officers to new residents based on their experience and capacity.
• Supervise Dy Home Managers (Operation & Administration) to ensure duties are carried out in line with the Home’s objectives.
• Assign Home Guardian portfolios to Welfare Officers according to strengths and experience.
• Ensure the daily duty roster meets minimum staff-to-resident ratios at all times and is planned well in advance by Dy Operation.
• Identify and recommend relevant training courses for Welfare Officers and Support staff to meet MSF licensing requirements.
• Participate in relevant training to enhance leadership and operational skills.
• Encourage continuous improvement by soliciting ideas and solutions from staff.
• Proactively manage conflicts among staff and residents.
• Ensure staff understand and comply with legal requirements for resident custody and care.
• Foster effective working relationships across MTFA, maintaining respect, loyalty, and open communication with all staff.

2. Resident Matters

• Ensure the health, safety, and well-being of all residents.
• Create a caring and supportive environment promoting SPECs development.
• Maintain care standards in line with MSF requirements.
• Liaise professionally with external stakeholders involved in resident care.
• Ensure incidents and injuries are documented and reported per DIO’s Incident Reporting SOP.
• Protect residents’ rights and guide staff in supporting individual needs, rights, and preferences.
• Promote community participation and encourage residents to contribute positively to the community
• Co - ordinate with Social Workers and provide support to families and caregivers in reintegration efforts.

3. Administration

• Liaise with relevant authorities to ensure the Home meets all regulatory and licensing standards, including health and safety, record-keeping, and confidentiality.
• Adhere to MTFA’s policies and procedures.
• Manage the Home’s operations within budget, ensuring efficient use of resources.
• Prepare and submit the annual budget, monthly reports, and annual departmental reports.
• Report capital works or refurbishment needs to the Assistant Director, (Family & Children Services) and CEO.

4. Other Duties

• Provide support and guidance to the Dy HMs (ops and admin).
• Respond effectively to emergencies, tight deadlines, and stressful situations.
• Maintain high accuracy in work and take immediate corrective action when deficiencies arise.
• Proactively identify and implement improved methodologies, policies, and procedures.
• Support MTFA/Darul Ihsan in all organisational events and functions.
• Perform other duties as assigned by the Asst. Director (Family & Children), CEO or DI Exco.

Competencies

• Core: Leadership, strategic planning, decision-making, stakeholder engagement, conflict resolution.
• Technical: Residential care management, compliance monitoring, incident management, budgeting, staff supervision.
• Behavioural: Emotional intelligence, resilience, adaptability, integrity, high accountability.

Qualifications & Experience

• Minimum Diploma in Social Services, Psychology, Counselling, or related field in Management (Degree preferred).
• At least 5 years’ experience in residential care or social service management, with a minimum of 2 years in a supervisory role.
• Strong knowledge of MSF licensing requirements and child safeguarding practices.
• First Aid and CPR certification (or willing to obtain within 3 months).
• Proven ability to manage budgets, lead teams, and liaise with multiple stakeholders.