Senior / Executive, IT

Job description

Key Tasks:

Application Support & Project Implementation

• Provide Level 1 support for core business applications, including Warehouse Management System (WMS), Electronic Data Interface (EDI), and Transport Management System (TMS).

• Manage change requests and support IT project implementation for core applications, including requirement gathering, System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment.

• Liaise with internal and external stakeholders to gather, analyse, and document business requirements.

• Perform system troubleshooting, root cause analysis, and coordinate issue resolution with vendors when required

IT Operations & Infrastructure Support

• Provide end-user support, including onboarding/offboarding, device setup, and troubleshooting of PCs, printers, and mobile devices.

• Support and maintain servers, wireless networks, LAN switches, and overall network connectivity.

• Maintain accurate inventory records for IT assets and software licenses.

• Assist in IT procurement, documentation, and compliance tracking.

Skills & Competencies:

• Diploma or Degree in Computer Science, Information Technology, or related field.

• Minimum 2 years of experience in Level 1 application support and software project implementation

• Good understanding of Microsoft 365 environment and Windows-based PC support

• Basic knowledge of LAN, WAN, networking concepts, and server environments.

• Strong analytical and problem-solving skills. Ability to work independently and multitask

• Good written and verbal communication skills

• Candidates must have experience in a warehouse or logistics environment, with hands-on experience managing Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).