Market Conduct Compliance Specialist - Up to S$7k

Job Description:

• Administration of the MAS Balanced Scorecard (BSC) framework.
• Assist to set the sales advisory standards and collaborate with internal & external stakeholders to support and raise the standards of sales advisory in the Company.
• Conducting checks required under the BSC framework, including documentation review of sales documents, client surveys and BSC validation of misconduct and mystery shopping cases.
• Meet the requirements of the regulatory Balanced Scorecard (BSC) Framework through the delivery of pre and post-transaction sales quality at organizational level.
• Review Mystery Shop findings and classify infractions based on the materiality of findings
• Conduct trend analysis on MSE findings and implement appropriate measures /actions.
• Perform review of customer call-backs to ensure call-backs conducted by agency leaders are carried out in accordance to the requirements.
• Recommend appropriate actions for findings observed in the call-backs.
• Facilitation of appeals, ensuring appeals are handled in a fair, timely, and consistent manner.
• Monitor the completion of requirements (i.e. Joint Field Work, Coaching, training) by sales representatives.
• Support Team Lead in engaging Agency Force to increase awareness and knowledge on BSC and MSE as well as improve the quality of sales documentation. This includes having continued support to handle agency force queries and driving initiatives to improve business quality.
• Undertake ad-hoc tasks, projects or reviews as directed by Lead, Sales Review & Quality /Head of Sales Surveillance.

Requirements:

• At least 3 years of experience in sales audit / surveillance in the financial industry.

Kindly apply online or send your application to [email protected]

EA: 15C7572