IT Helpdesk
About this job
Company Overview
Established since 2010 and headquartered in Singapore, WIS ICT is a certified ICT provider delivering tailored Integrated Information and Communications Technology services. As a subsidiary of WIS Holdings Pte Ltd, it focuses on innovative technology solutions to empower clients’ businesses.
Job Summary
You will coordinate client calls and internal team assignments, track helpdesk cases to meet service level agreements, and communicate resolution updates to clients.
Responsibilities
- Route client calls accurately to the appropriate internal teams for timely job assignment
- Monitor helpdesk cases actively to ensure service level agreements (SLAs) are consistently met
- Communicate promptly with clients to confirm internal team responses and job resolution status
- Collaborate effectively with team members to support smooth case handling and resolution
Working Hours
- Weekdays, 9am to 6pm
Market insight
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Frequently asked questions
What salary can I expect?
The employer lists $2,500 – $3,000 for this role at WIS ICT PRIVATE LIMITED in Eunos. For comparison, the local market median is about 5 611 $ based on 2 683 similar offers.
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