Quality Assurance Executive (Cleaning Industry)

Job Description & Responsibilities:

• Ensure all cleaning operations strictly follow company Standard Operating Procedures (SOPs) and industry standards
• Conduct routine and random site inspections to assess cleanliness, hygiene standards, and staff performance
• Maintain comprehensive records of inspection results, issues identified, and actions taken
• Report service gaps and operational issues promptly to the Resident Manager and Operations Team
• Collaborate with the Operations Team to implement corrective and preventive actions (CAPA)
• Identify recurring issues and support continuous process improvements to enhance cleaning quality
• Assist in reviewing and updating SOPs as needed
• Provide on-the-ground support during audits or client site visits
• Recommend and coordinate retraining sessions for cleaning staff when quality standards are not met
• Participate in onboarding and training sessions for new cleaning personnel, focusing on quality standards
• Investigate and document customer complaints, determine root causes, and recommend resolutions
• Track and analyze trends in inspection data to propose improvements and reduce non-conformance rates
• Ensure availability and proper use of cleaning materials and equipment as per standards
• Support the evaluation and implementation of new cleaning tools, products, or technologies
• Foster a culture of accountability and excellence in cleaning performance across all teams

Job Requirements:

• Minimum Diploma holder; Fresh graduates are welcome to apply
• Strong observational, reporting, and analytical skills
• Bilingual preferred (spoken and written) to effectively communicate with diverse teams
• Proficient in Microsoft Excel, Word, and PowerPoint
• Strong interpersonal skills with the ability to work independently and as part of a team
• Detail-oriented with a proactive approach to problem-solving