Ecommerce Operations Assistant (Order Fulfilment) | Jurong East

You will keep our online orders moving: processed accurately, packed well, and out the door on time. This role suits someone who is organised, likes things done properly, and enjoys a mix of desk work and hands on fulfilment.

What you will do

• Process daily orders across Shopify, TikTok Shop and marketplaces (Shopee, Lazada)
• Pick, pack and quality check orders, and prepare parcels for 3PL collection
• Meet same day shipping cutoffs and keep the packing area neat and organised
• Handle returns and exchanges, inspect returned items, and update stock accordingly
• Manage stock updates, inbound stock and product listings across platforms
• Support TikTok Live sessions with product prep and order follow up
• Work with customer service on order issues, delays and missing items

What we are looking for

• Minimum O Level, Nitec or equivalent
• Experience in ecommerce, order fulfilment or retail operations is a plus, but we will train the right person
• Comfortable using Excel or Google Sheets; familiarity with Shopify, TikTok Shop or Shopee is a bonus
• Strong communication skills, able to coordinate clearly with customer service, the warehouse and couriers
• Able to multitask and stay organised across several platforms and tight shipping cutoffs
• Careful, detail oriented and able to work quickly without making errors
• Reliable, takes ownership, and is happy to get hands on
• Able to lift and move cartons of stock
• Interest in fashion, footwear or lifestyle brands is a plus

Working hours
5.5 days a week
Monday to Friday, 8.30am to 5pm
Saturday, 10am to 3pm