Sales Administrator (Operations and Customer Support)

Company Overview

OLENO Pte. Ltd. is a Singapore-based window furnishings company specializing in made-to-measure curtains, blinds, and retractable insect mesh, focusing on quality and craftsmanship to build a lasting brand.

Job Summary

You will manage orders from confirmed quotations through installation and final payment, supporting operations and customer service to ensure smooth order processing and customer satisfaction.

Responsibilities

• Administrative Tasks
• Coordinate after-sales service visits, adjustments, and customer follow-ups to resolve issues promptly
• Respond to customer enquiries via WhatsApp and phone, directing them to the appropriate sales consultant
• Respond to enquiries on WhatsApp, phone, and in the showroom, and follow up until the customer decides
• Advise customers on fabrics, blinds, and insect mesh options for HDB, condominium, and landed home

Preferred competencies and qualifications

• Minimum 2 years of experience in sales administration or operations within renovation, furnishing, trade, or similar project-based businesses
• Experience using Xero or similar accounting software to manage financial records
• Clear and warm written English communication skills for WhatsApp interactions; conversational Mandarin is advantageous for customer engagement
• Comfortable working with numbers, measurements, and simple quoting systems to ensure accuracy
• Reliable, punctual, and self-motivated individual
• Willingness to work a 5-day roster including some weekend showroom coverage

Other Information

• Basic salary range: $2,600 to $3200 depending on experience
• Commission paid monthly on orders personally close
• Annual leave, medical benefits, and CPF contributions in accordance with Singapore employment law
• Three-month probation period with clear, measurable targets