IT Support Analyst (Manufacturing) | Incident Triage, Shop-Floor IT, Troubleshooting, Service Desk >> IT Services Provider
About this job
YOUR NEW JOB
Support shop-floor IT systems at a manufacturing site in Seletar. You’ll triage incidents, coordinate with IT & manufacturing teams, and minimise disruption to production.
This is a 12-month renewable contract, working onsite Monday–Friday, 9am–6pm at Seletar.
WHAT YOU’LL BE DOING
- Triage shop-floor IT incidents & service requests
- Resolve basic IT issues using approved procedures
- Coordinate with IT teams, engineers & equipment vendors
- Track incidents through to resolution & provide updates
- Escalate complex issues to the relevant technical teams
- Document troubleshooting steps, resolutions & handovers
WHAT IS NEEDED FROM YOU
- Experience in IT support or incident coordination
- Good troubleshooting & problem-solving skills
- Able to coordinate across IT & manufacturing teams
- Clear communication & documentation skills
WHAT WILL MAKE YOU STAND OUT
- Experience in manufacturing or shop-floor operations
- Familiarity with manufacturing systems, OEM applications or equipment PCs
- Experience handling Tier 1 / Tier 2 support tickets
- Able to assess IT issues based on their impact on production
Market insight
22% below the medianExplore related jobs
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Frequently asked questions
What salary can I expect?
The employer lists $3,300 – $4,200 for this role at THE HACENS TALENT PTE. LTD. in Singapore. For comparison, the local market median is about 4 800 $ based on 67 052 similar offers.
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