[URGENT] Airfreight Customer Service Executive (Import/ Export)

Responsibilities

• Manage end-to-end airfreight import and export shipments, including bookings, documentation, customs clearance, billing, and delivery coordination.

• Handle customer enquiries, provide shipment updates, and resolve operational issues promptly.

• Coordinate with airlines, ground handlers, transport providers, customs authorities, and internal teams to ensure smooth shipment operations.

• Ensure shipments comply with company procedures, service standards, and regulatory requirements.

• Monitor shipment progress and proactively resolve delays, documentation discrepancies, and customs-related issues.

• Maintain accurate shipment records, billing information, and operational reports.

• Identify opportunities to improve operational efficiency and customer satisfaction.

• Support and guide junior team members on shipment handling and documentation, where required.

• Escalate complex issues when necessary and follow through to resolution.

Requirements

• Degree or Diploma in Logistics & Supply Chain Management, Business Administration or equivalent.

• At least 2 – 3 years of experience in airfreight customer service or freight forwarding, preferably with exposure to import and export operations.

• Good knowledge of airfreight processes, shipping documentation, and customs clearance procedures.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

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