Call Centre (1 year Contract Renewable)

Key Responsibilities

• Handle inbound calls from customers regarding insurance policies, claims, coverage, premiums, and general enquiries.

• Provide accurate and timely information while delivering a high standard of customer service.

• Assist customers with policy servicing requests, updates, and administrative matters.

• Handle customer feedback and complaints professionally, escalating complex cases where necessary.

• Perform follow-up calls and outbound calls when required.

• Maintain accurate records of customer interactions and update information in the system.

• Ensure all customer interactions comply with company policies, procedures, and regulatory requirements.

• Work closely with internal departments to resolve customer enquiries and service issues.

• Meet established service standards, call quality, and productivity targets.

Job Requirements

• Diploma/Degree in any discipline.

• Minimum 1 year of experience in a call centre, customer service, banking, or insurance environment preferred.

• Strong communication and interpersonal skills.

• Customer-focused with good problem-solving abilities.

• Comfortable handling high-volume calls and working in a fast-paced environment.

• Good computer skills and ability to navigate multiple systems.

• Able to commit to a 1-year contract.
  

  Alex

  R2197438