Outlet Manager

Reporting to the Area Manager, your responsibilities include but are not limited to:

• Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Provide development plans to team members in accordance with the company's KPI.
• Identify relevant courses for the team members.
• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
• Propose activities according to market needs.
• Provide yearly sales budget proposals for the outlet.
• Maintain good working relationships with landlords, relevant authorities/ agencies, licensees and sub-contractors.
• Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees.
• Responsible for sourcing and recommending suitable food types to fill up vacant stalls.
• Conduct regular checks on food quality and provide feedback to licensees.
• Ensure selling prices of stalls according to licensee agreements.
• Assess and provide evaluation of subcontractors' performance.
• Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• To plan and carry out M&E works according to schedule.

Administration

• Planning work schedule of the team.
• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members, licensees and contractors etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly Branch Manager reports to Area/ Assistant Area Manager.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against licensees and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks

Job Requirements

Qualifications & Requirements

• Preferably with Diploma in F&B, supply chain or related courses
• Preferably with at least 3 years’ supervisory role in F&B sector
• Possess good knowledge of WSHA, HACCP & MUIS regulations
• Hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships