Regional General Manager, Oceania & Americas

Job Purpose

Lead Panda Remit's regional business strategy and commercial growth across Oceania and the Americas, with responsibility for market expansion, revenue growth, strategic partnerships, and cross-functional execution in support of the company's international expansion objectives.

Key Responsibilities

1. Regional Business Strategy and Market Expansion

• Identify market opportunities, customer segments, competitive dynamics, and new business growth opportunities.

• Break down corporate strategic goals into regional business objectives, growth targets and performance metrics, and drive execution to achieve commercial goals.

2. Consumer Growth and Business Development

• Drive user acquisition and growth for payment and cross-border remittance products, analyse user data to optimise conversion, engagement, transaction frequency and customer lifetime value (LTV).

• Develop and execute customer acquisition, activation, conversion, retention, and referral strategies across digital marketing and partnership channels.

• Build and manage strategic partnerships with banks, payment service providers, digital wallets, local payout partners, and distribution channels.

• Drive commercial negotiations and partnership development to expand market reach and strengthen the company's competitive position.

3. Regulatory Licensing and Market Entry

• Monitor existing regulatory licensing frameworks and maintain market footprint, with awareness of key regulators within target markets, e.g. ASIC, AUSTRAC, FMA.

• Liaise with external legal counsel, compliance teams and local partners to track regulatory updates and support business alignment with ongoing compliance obligations.

• Lead and coordinate new market entry initiatives.

• Assess regulatory requirements, operational readiness and partnership models to enable sustainable new market expansion.

4. Product Strategy and Localisation

• Translate regional customer needs and market requirements into product priorities and localisation strategies.

• Work closely with product, engineering, marketing, compliance, and operations teams to improve payment experiences and local payment capabilities.

• Drive product and customer journey optimisation based on market feedback, user behaviour, and business performance data.

5. Regional Operations and Performance Management

• Coordinate cross-functional execution across product, marketing, business development, compliance, and operations teams.

• Monitor regional business performance, customer acquisition costs, conversion rates, transaction volumes, revenue, and other key performance indicators.

• Identify operational risks and growth bottlenecks and implement improvement initiatives.

• Prepare regular business reviews, forecasts, and strategic recommendations for senior management.

6. Leadership and Team Development

• Lead and coordinate regional teams and cross-functional stakeholders.

• Establish clear performance objectives, accountability, and execution priorities.

• Build a collaborative, data-driven culture focused on sustainable growth, customer experience, and operational excellence.

Qualifications and Requirements

Education

• Bachelor's degree or higher is required.

• Master's degree in Business Administration, Finance, Economics, Management or a related discipline is preferred.

Professional Experience

• Minimum 7 years of relevant experience within fintech, payments or cross-border financial services.

• Practical background in regional-level business or B2C cross-border businesses is desirable.

• Exposure to regional business management, market expansion, business development and commercial partnership building is required.

• Prior hands-on exposure to B2C user acquisition and growth within payments or fintech industry is preferred.

• Hands-on experience with financial licensing matters; prior project exposure to Australian Financial Services Licence (AFSL), Financial Service Provider (FSP) or Money Services Business (MSB) licensing is a strong advantage.

• Experience working with banks, payment service providers, digital wallets or other payment ecosystem partners is preferred.

Core Competencies

• Strong commercial judgement, strategic planning, and execution capabilities.

• Ability to develop and implement measurable consumer growth strategies.

• Solid understanding of cross-border payment business models, payment infrastructure, and local market requirements.

• Excellent stakeholder management, negotiation, and cross-functional leadership skills.

• Strong analytical skills and the ability to use data to drive business decisions.

• Excellent written and verbal communication skills in English.