IT MANAGER

Key Responsibilities

• Manage and maintain the institution’s IT infrastructure, computer systems, networks, software and equipment.

• Oversee student management systems, student records, course administration systems and other relevant digital platforms.

• Ensure the security, confidentiality, integrity and availability of student and institutional data.

• Manage user access rights, data backups, system updates and recovery procedures.

• Implement appropriate cybersecurity measures and data protection practices in accordance with the Personal Data Protection Act (PDPA), where applicable.

• Provide technical support to academic, administrative and management staff.

• Maintain IT policies, procedures, system documentation and incident records.

• Coordinate with external IT vendors and service providers for system maintenance and troubleshooting.

• Support the institution in maintaining electronic records and providing relevant IT documentation for audits, inspections and regulatory reviews.

• Assist with the maintenance and troubleshooting of systems used for student registration, attendance, assessments and academic administration.

• Review and recommend improvements to IT systems, digital processes and operational efficiency.
  

  Job Requirements

  • Diploma or degree in Information Technology, Computer Science or a related discipline.

  • Relevant experience in IT management, system administration or technical support.

  • Knowledge of IT infrastructure, cybersecurity, data protection and information systems.

  • Familiarity with student management systems or education administration systems will be an advantage.

  • Strong analytical, troubleshooting and problem-solving skills.

  • Good communication and organisational skills.

  • Ability to work independently and coordinate with different departments.