Service Engineer

This role provide technical, including after sales support to customers including commissioning, installing, and testing of medical equipment (typical but not limited to magnetic resonance, endoscopy, mammograms, digital radiography, computer radiography) including:

• Identifying and correcting problems associated with start-up.
• Researching, evaluating, and recommending upgrades and service contracts that will meet customer needs.
• Developing on-going relationships with customers to secure future business.
• Resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.
• Handle phone enquiry and support for customers during office and after office hours.
• Attend to daily service requests, breakdowns, and service support to marketing.
• Perform Preventive Maintenance for medical equipment as part of scope of works under Maintenance contract.
• Support Sales in organizing, preparing and standby for workshops, events and surgery procedures, seminars, exhibition.
• Communicates with reports to Service Dept in Fujifilm Japan for more complex troubleshooting under supervision of Senior Service Engineer/Service Manager.
• Study Engineering Change Notice as issued byFujifilm Japan Service Dept
• Implement Technical Service Recalls as issued by Fujifilm Japan Service Dept under supervision of Senior Service Engineer/Service Manager.
• Perform after-hours and on-call support.

Skills and knowledge

• ITE / Diploma / Bachelor’s degree in Electrical / Electronic / Mechanical Engineering.
• Minimum 1 to 2 years working experience in engineering / medical field.
• Basic Knowledge of Medical products in X-ray, Digital Radiography, Dry Laser Printers, Digital Mammography systems.
• Knowledge in FUJIFILM / Hitachi medical imaging product will be an added advantage.
• Knowledge of DICOM (Digital Imaging and Communication in Medicine), a standard for Medical Imaging and related information (ISO 12052)
• Basic Knowledge of HL7 (Health Level Seven) standards for the exchange, integration of electronic health information.
• Basic Knowledge of RIS (Research Information Systems) and PACS (Picture Archiving and Communication system).
• Ability to install, configure and manage Basic Server infrastructure and Networking, Windows and Window Server Operating Systems, Windows Operating system and Network setup
• Setting up test environment.
• Need to attempt examination for Radiation Workers License with NEA radiation protection division.