Service Ambassador

Job Summary

We are looking for a friendly and service-minded Service Ambassador to create a welcoming experience for every Beutea guest. You will support daily outlet operations, assist with drink preparation and ensure our service and product standards are consistently maintained.

Key Responsibilities

- Welcome guests and provide attentive, courteous service.

- Take orders and process payments accurately using the POS system.

- Prepare and serve Beutea beverages according to recipes and quality standards.

- Explain menu items, promotions and membership offers to guests.

- Be familiar with the Beutea App and assist guests with enquiries about app features, orders, vouchers and membership.

- Maintain cleanliness and hygiene at the counter and throughout the outlet.

- Assist with stock checks, replenishment and daily opening or closing duties.

- Work closely with the team to ensure smooth and efficient operations.

- Handle guest feedback professionally and refer issues to the supervisor when needed.

Requirements

- Friendly, responsible and customer-focused.

- Good communication skills and a positive attitude.

- Able to work well in a team and in a fast-paced environment.

- Willing to work shifts, weekends and public holidays.

- F&B or retail experience is an advantage; training will be provided.