Customer Service Assistant

Key Responsibilities:

• Customer Support: Respond promptly to customer inquiries via phone, email, and chat regarding product information, order status, and delivery issues.
• Problem Resolution: Investigate and resolve complaints efficiently, escalate where necessary, and provide practical solutions to ensure customer satisfaction.
• Communication: Coordinate with internal teams and third-party couriers to ensure accurate and timely order fulfillment and resolution of issues.
• Account Management: Maintain up-to-date customer records, including contact details and order history.
• Feedback & Reporting: Gather and document customer feedback, offering insights to enhance processes and the overall customer experience.
• Follow-Up: Ensure timely follow-up with customers to confirm satisfaction with resolutions and services.

Qualifications:

• Minimum N Level, ITE, or higher/equivalent qualification.
• No experience required, training provided.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office.
• Detail-oriented with the ability to manage multiple inquiries simultaneously.