Cloud Solutions Engineer (Pre-sales & Post-sales)

About the role

We are looking for a Cloud Solutions Engineer to support customers across the full lifecycle of cloud solutions, from pre-sales requirements discovery, solution design and quotation, through deployment and onboarding, to post-sales optimisation and technical support. This is a hands-on technical role with direct customer and partner engagement. Approximately 30–40% of your time will be spent in customer-facing activities such as solution discussions, proposals, onboarding, troubleshooting, and cloud security reviews.

Key responsibilities

• Design, deploy, configure, and maintain cloud infrastructure and services, primarily on AWS and other major cloud platforms.

• Support cloud architecture, networking, compute, storage, IAM, monitoring, backup, and performance optimisation.

• Assist customers with cloud onboarding, migration, deployment, configuration, and technical troubleshooting.

• Support the implementation and optimisation of Cloudflare and related edge-network, security, and performance solutions.

• Perform cloud security and configuration reviews, identify misconfigurations or risks, and recommend remediation.

• Prepare technical documentation, architecture diagrams, implementation plans, and customer-facing materials.

• Investigate and resolve infrastructure, connectivity, performance, and configuration issues in a structured and timely manner.

• Lead requirements discovery with customers, understanding business needs, current environment, budget, and compliance requirements before proposing solutions.

• Design and present cloud solution proposals, architecture options, and cost estimates, including client quotations using the AWS Pricing Calculator.

• Support technical evaluations, proof-of-concepts, solution demonstrations, and customer security or infrastructure questionnaires.

About you

• Work directly with AWS, Google Cloud, Cloudflare, and other partners for technical clarification or escalation.

• Provide post-sales technical support, including issue resolution, escalation management, service reviews, and ongoing optimisation recommendations.

• Ensure a smooth handover from pre-sales to implementation and support, keeping scope, documentation, and customer expectations aligned.

• Communicate technical issues and recommendations clearly to both technical and non-technical stakeholders.